Our Process

Conversational AI agent for customer retention

A conversational AI that analyzes behavior, writes personalized messages, sends them by SMS or email, and replies like a human — all on autopilot.

Step 1

Analyzing customer data

The AI syncs order history, behavior, last purchase, and product interests to know exactly how to reach out and what to say.

Analyzing data…

Order history

Behavior

Last purchase

Product

Analyzing data…

Order history

Behavior

Last purchase

Product

Analyzing data…

Order history

Behavior

Last purchase

Product

Step 2

Personalizing every message

Using that data, AI generates unique, human-like messages tailored to each customer — no templates, no repetition.

class RetentionAgent:
def create_message(self, **customer):
**name = customer["name"]**
**product = customer["last_product"]**
**days = customer["days_since_purchase"]**
if days > 30:
return f"Hi {name}, it's been a while! Customers who loved {product} often reorder — ready for your next one?"
else:
return f"Hi {name}, thanks for grabbing {product}! Here’s a little something to keep you coming back."
# Example use
customer = {"name": "Alex", "last_product": "Wireless Headphones", "days_since_purchase": 45}
agent = RetentionAgent()
print(agent.create_message(**customer))
class RetentionAgent:
def create_message(self, **customer):
**name = customer["name"]**
**product = customer["last_product"]**
**days = customer["days_since_purchase"]**
if days > 30:
return f"Hi {name}, it's been a while! Customers who loved {product} often reorder — ready for your next one?"
else:
return f"Hi {name}, thanks for grabbing {product}! Here’s a little something to keep you coming back."
# Example use
customer = {"name": "Alex", "last_product": "Wireless Headphones", "days_since_purchase": 45}
agent = RetentionAgent()
print(agent.create_message(**customer))

class RetentionAgent:
def create_message(self, **customer):
**name = customer["name"]**
**product = customer["last_product"]**
**days = customer["days_since_purchase"]**
if days > 30:
return f"Hi {name}, it's been a while! Customers who loved {product} often reorder — ready for your next one?"
else:
return f"Hi {name}, thanks for grabbing {product}! Here’s a little something to keep you coming back."
# Example use
customer = {"name": "Alex", "last_product": "Wireless Headphones", "days_since_purchase": 45}
agent = RetentionAgent()
print(agent.create_message(**customer))
class RetentionAgent:
def create_message(self, **customer):
**name = customer["name"]**
**product = customer["last_product"]**
**days = customer["days_since_purchase"]**
if days > 30:
return f"Hi {name}, it's been a while! Customers who loved {product} often reorder — ready for your next one?"
else:
return f"Hi {name}, thanks for grabbing {product}! Here’s a little something to keep you coming back."
# Example use
customer = {"name": "Alex", "last_product": "Wireless Headphones", "days_since_purchase": 45}
agent = RetentionAgent()
print(agent.create_message(**customer))

class RetentionAgent:
def create_message(self, **customer):
**name = customer["name"]**
**product = customer["last_product"]**
**days = customer["days_since_purchase"]**
if days > 30:
return f"Hi {name}, it's been a while! Customers who loved {product} often reorder — ready for your next one?"
else:
return f"Hi {name}, thanks for grabbing {product}! Here’s a little something to keep you coming back."
# Example use
customer = {"name": "Alex", "last_product": "Wireless Headphones", "days_since_purchase": 45}
agent = RetentionAgent()
print(agent.create_message(**customer))
class RetentionAgent:
def create_message(self, **customer):
**name = customer["name"]**
**product = customer["last_product"]**
**days = customer["days_since_purchase"]**
if days > 30:
return f"Hi {name}, it's been a while! Customers who loved {product} often reorder — ready for your next one?"
else:
return f"Hi {name}, thanks for grabbing {product}! Here’s a little something to keep you coming back."
# Example use
customer = {"name": "Alex", "last_product": "Wireless Headphones", "days_since_purchase": 45}
agent = RetentionAgent()
print(agent.create_message(**customer))

Step 3

Sending via SMS & Email

Messages are delivered at the right time, through the right channel — SMS, email, or both — for maximum engagement.

Our solution

Your stack

Our solution

Your stack

Our solution

Your stack

Step 4

Continuing the conversation

When customers reply, the AI responds naturally, keeps the conversation alive, and guides them back to purchase.

AI Agent

Hi Sarah, it’s been a while since your last order. How are you liking your skincare set?

Customer

I like it, but I’m almost out.

AI Agent

Perfect timing — we just restocked. Want me to set aside a refill for you?

AI Agent

Hi Sarah, it’s been a while since your last order. How are you liking your skincare set?

Customer

I like it, but I’m almost out.

AI Agent

Perfect timing — we just restocked. Want me to set aside a refill for you?

AI Agent

Hi Sarah, it’s been a while since your last order. How are you liking your skincare set?

Customer

I like it, but I’m almost out.

AI Agent

Perfect timing — we just restocked. Want me to set aside a refill for you?

Try it for free

Benefits

Why customer retention AI for your business?

Discover how Evolvoom’s AI increases repeat purchases, boosts customer lifetime value, and reduces costs — all through personalized automation.

Increased Efficiency

Automate retention without adding more tools or manual workflows. Evolvoom handles follow-ups, timing, and personalization for you.

Increased Efficiency

Automate retention without adding more tools or manual workflows. Evolvoom handles follow-ups, timing, and personalization for you.

Increased Efficiency

Automate retention without adding more tools or manual workflows. Evolvoom handles follow-ups, timing, and personalization for you.

Personalized Outreach

Personalized AI interactions improve response times, customer engagement, and overall satisfaction.

Personalized Outreach

Personalized AI interactions improve response times, customer engagement, and overall satisfaction.

Personalized Outreach

Personalized AI interactions improve response times, customer engagement, and overall satisfaction.

24/7 Availability

AI-powered systems operate around the clock, ensuring seamless process and execution without downtime.

24/7 Availability

AI-powered systems operate around the clock, ensuring seamless process and execution without downtime.

24/7 Availability

AI-powered systems operate around the clock, ensuring seamless process and execution without downtime.

Cost Reduction

Spend less on ads by driving more revenue from your existing customers. AI maximizes value from every buyer you already have.

Cost Reduction

Spend less on ads by driving more revenue from your existing customers. AI maximizes value from every buyer you already have.

Cost Reduction

Spend less on ads by driving more revenue from your existing customers. AI maximizes value from every buyer you already have.

Proven Results

Brands using Evolvoom see higher engagement, stronger ROI, and measurable lift in repeat purchase rates.

Proven Results

Brands using Evolvoom see higher engagement, stronger ROI, and measurable lift in repeat purchase rates.

Proven Results

Brands using Evolvoom see higher engagement, stronger ROI, and measurable lift in repeat purchase rates.

Scalability & Growth

AI adapts to your business needs, allowing you to scale efficiently without increasing workload or costs.

Scalability & Growth

AI adapts to your business needs, allowing you to scale efficiently without increasing workload or costs.

Scalability & Growth

AI adapts to your business needs, allowing you to scale efficiently without increasing workload or costs.

What makes us stand out in the industry

Discover how our innovative strategies, data-driven approach, and commitment to results set us apart from the competition

Manual Work with AI chats

Still needs human input and editing

Generic, robotic tone that doesn’t feel real

Slow & time-consuming process

Requires constant prompting and review

Repetitive work

Inconsistent output

Manual copying & pasting

Evolvoom AI

Fully automated process from the start

Smart, behavior-based personalization

Campaigns are live in 5 minutes

Full control over AI logic, behaviour etc.

Scalable & cost-effective

24/7 automated workflows

Integrations

Try it for free