Our Privacy Policy
Our Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.
Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.
Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.
Last Updated on August, 08, 2025
Last Updated on August, 08, 2025
Introduction
Introduction
Evolvoom.io ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer retention system for Shopify brands.
Company Information:
Evolvoom.io
1111b South Governors Avenue Ste 34868
Dover, Delaware 19904
Email: hello@evolvoom.io
Evolvoom.io ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer retention system for Shopify brands.
Company Information:
Evolvoom.io
1111b South Governors Avenue Ste 34868
Dover, Delaware 19904
Email: hello@evolvoom.io
Information We Collect
Information We Collect
2.1 Personal Information You Provide
Account Information: Name and email address when you register
Contact Information: Information you provide when contacting customer support
2.2 Shopify Store Data (via API Integration)
When you connect your Shopify store, we access and process the following data through Shopify's API:
Customer Data: Customer information from your store (read/write access)
Order Data: Order history, transaction details, and purchase information (read/write access)
Product Data: Product catalog and inventory information (read/write access)
Abandoned Checkouts: Incomplete purchase data for recovery campaigns
Inventory Data: Stock levels and inventory management (read/write access)
Discount & Pricing: Discount codes and price rules (read/write access)
Gift Cards: Gift card information
Store Settings: Payment account information
Fulfillment Data: Order fulfillment information
2.3 Usage and Analytics Data
Customer behavior patterns within your store
Campaign performance metrics
System usage data for service improvement
2.4 Payment Information
We do NOT collect, store, or have access to your credit card information, billing addresses, or payment details. All payment processing is handled securely by Stripe, our third-party payment processor.
2.1 Personal Information You Provide
Account Information: Name and email address when you register
Contact Information: Information you provide when contacting customer support
2.2 Shopify Store Data (via API Integration)
When you connect your Shopify store, we access and process the following data through Shopify's API:
Customer Data: Customer information from your store (read/write access)
Order Data: Order history, transaction details, and purchase information (read/write access)
Product Data: Product catalog and inventory information (read/write access)
Abandoned Checkouts: Incomplete purchase data for recovery campaigns
Inventory Data: Stock levels and inventory management (read/write access)
Discount & Pricing: Discount codes and price rules (read/write access)
Gift Cards: Gift card information
Store Settings: Payment account information
Fulfillment Data: Order fulfillment information
2.3 Usage and Analytics Data
Customer behavior patterns within your store
Campaign performance metrics
System usage data for service improvement
2.4 Payment Information
We do NOT collect, store, or have access to your credit card information, billing addresses, or payment details. All payment processing is handled securely by Stripe, our third-party payment processor.
How We Use Your Information
How We Use Your Information
We may use the information we collect from you for various purposes, including:
We may use the information we collect from you for various purposes, including:
Provide and operate our customer retention services
Process abandoned cart recovery campaigns
Analyze customer behavior for retention insights
Send automated marketing communications on your behalf
Provide customer support and technical assistance
Improve and optimize our services
Comply with legal obligations
Provide and operate our customer retention services
Process abandoned cart recovery campaigns
Analyze customer behavior for retention insights
Send automated marketing communications on your behalf
Provide customer support and technical assistance
Improve and optimize our services
Comply with legal obligations
Data Storage Security
Data Storage Security
4.1 Data Isolation
All Shopify customer data is stored within your individual account
Your data is NOT shared with other users or externally
Evolvoom team members cannot access your customer data
4.2 Security Measures
We implement industry-standard security measures including:
Encryption of data in transit and at rest
Access controls and authentication protocols
Regular security monitoring and updates
Secure API integrations
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
4.1 Data Isolation
All Shopify customer data is stored within your individual account
Your data is NOT shared with other users or externally
Evolvoom team members cannot access your customer data
4.2 Security Measures
We implement industry-standard security measures including:
Encryption of data in transit and at rest
Access controls and authentication protocols
Regular security monitoring and updates
Secure API integrations
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Disclosure
Third-Party Disclosure
We work with the following trusted third-party providers:
5.1 Communication Services
Twilio: SMS/text message delivery
Resent: Email marketing automation
5.2 AI
OpenAI: AI-powered customer engagement features
5.3 Other Services
Stripe: Payment processing (they handle all payment data)
Intercom: Customer support chat
These providers may process your information solely to provide services to us and are bound by confidentiality agreements.
We work with the following trusted third-party providers:
5.1 Communication Services
Twilio: SMS/text message delivery
Resent: Email marketing automation
5.2 AI
OpenAI: AI-powered customer engagement features
5.3 Other Services
Stripe: Payment processing (they handle all payment data)
Intercom: Customer support chat
These providers may process your information solely to provide services to us and are bound by confidentiality agreements.
6. Usage-Based Billing
6. Usage-Based Billing
6.1 Subscription Plans
We offer monthly subscriptions billed in advance:
Starter — $24.99/month → 2,500 credits included each billing cycle
Growth — $124.99/month → 12,500 credits included each billing cycle
Enterprise — Contact sales for custom pricing and higher limits
Subscriptions renew monthly until canceled.
6.1 Subscription Plans
We offer monthly subscriptions billed in advance:
Starter — $24.99/month → 2,500 credits included each billing cycle
Growth — $124.99/month → 12,500 credits included each billing cycle
Enterprise — Contact sales for custom pricing and higher limits
Subscriptions renew monthly until canceled.
6.2 Credits & Metering
1 credit = $0.01
Credits are consumed by platform actions (e.g., SMS segments, emails sent, AI messages) per the metering rules shown in your dashboard.
Unused credits do not carry over unless expressly stated in your account.
6.2 Credits & Metering
1 credit = $0.01
Credits are consumed by platform actions (e.g., SMS segments, emails sent, AI messages) per the metering rules shown in your dashboard.
Unused credits do not carry over unless expressly stated in your account.
6.3 Top-Ups & Overages
You can purchase additional credits in packs of 1,000 / 2,500 / 5,000 at any time.
Top-ups are applied immediately; charges are aggregated and billed at the end of your 30-day cycle to the payment method on file.
You may enable auto top-up to maintain continuity when your balance falls below a threshold.
6.3 Top-Ups & Overages
You can purchase additional credits in packs of 1,000 / 2,500 / 5,000 at any time.
Top-ups are applied immediately; charges are aggregated and billed at the end of your 30-day cycle to the payment method on file.
You may enable auto top-up to maintain continuity when your balance falls below a threshold.
6.4 Billing & Payment Processing
All billing (subscriptions, top-ups, and pass-through usage) is processed by Stripe.
By subscribing, you authorize us to charge your payment method for: (a) the monthly subscription, and (b) any credit top-ups and pass-through usage accrued in the period.
We may attempt to charge prior to third-party costs being incurred to avoid service interruption.
6.4 Billing & Payment Processing
All billing (subscriptions, top-ups, and pass-through usage) is processed by Stripe.
By subscribing, you authorize us to charge your payment method for: (a) the monthly subscription, and (b) any credit top-ups and pass-through usage accrued in the period.
We may attempt to charge prior to third-party costs being incurred to avoid service interruption.
7. Data Retention
7. Data Retention
7.1 Active Subscribers
We retain your information as long as you maintain an active subscription to provide ongoing services.
7.2 After Subscription Cancellation
Upon subscription cancellation:
Most customer and store data is deleted
We retain only basic account information (name and email) for business records
You may request complete data deletion by contacting hello@evolvoom.io
7.1 Active Subscribers
We retain your information as long as you maintain an active subscription to provide ongoing services.
7.2 After Subscription Cancellation
Upon subscription cancellation:
Most customer and store data is deleted
We retain only basic account information (name and email) for business records
You may request complete data deletion by contacting hello@evolvoom.io
8. Your Rights and Choices
8. Your Rights and Choices
8.1 Access and Control
You have the right to:
Access your personal information
Update or correct your account information
Request data deletion
Opt-out of communications
8.2 How to Exercise Your Rights
Account Settings: Update information through your dashboard
Help Center: Access opt-out options in your dashboard
Email Us: Contact hello@evolvoom.io for data requests
Support: Use the help center for assistance
8.3 GDPR Rights (EU Users)
If you are located in the European Union, you have additional rights under GDPR including:
Right to data portability
Right to object to processing
Right to restrict processing
Right to lodge a complaint with supervisory authorities
8.4 CCPA Rights (California Users)
California residents have rights under the California Consumer Privacy Act (CCPA) including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (Note: We do not sell personal information)
Right to non-discrimination
8.1 Access and Control
You have the right to:
Access your personal information
Update or correct your account information
Request data deletion
Opt-out of communications
8.2 How to Exercise Your Rights
Account Settings: Update information through your dashboard
Help Center: Access opt-out options in your dashboard
Email Us: Contact hello@evolvoom.io for data requests
Support: Use the help center for assistance
8.3 GDPR Rights (EU Users)
If you are located in the European Union, you have additional rights under GDPR including:
Right to data portability
Right to object to processing
Right to restrict processing
Right to lodge a complaint with supervisory authorities
8.4 CCPA Rights (California Users)
California residents have rights under the California Consumer Privacy Act (CCPA) including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (Note: We do not sell personal information)
Right to non-discrimination
9. Data Sharing and Disclosure
9. Data Sharing and Disclosure
9.1 We Do NOT Sell Your Data
We do not sell, trade, or rent your personal information to third parties.
9.2 Limited Sharing
We may share information only in these circumstances:
Service Providers: With third-party providers as described above
Legal Requirements: When required by law, court order, or legal process
Business Protection: To protect our rights, property, or safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
9.1 We Do NOT Sell Your Data
We do not sell, trade, or rent your personal information to third parties.
9.2 Limited Sharing
We may share information only in these circumstances:
Service Providers: With third-party providers as described above
Legal Requirements: When required by law, court order, or legal process
Business Protection: To protect our rights, property, or safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
10. International Data Transfers
10. International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.
11. Children's Privacy
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
12. Cookies and Tracking
12. Cookies and Tracking
Our website may use cookies and similar technologies to:
Remember your preferences
Analyze website usage
Improve user experience
You can control cookies through your browser settings, but some features may not function properly without them.
Our website may use cookies and similar technologies to:
Remember your preferences
Analyze website usage
Improve user experience
You can control cookies through your browser settings, but some features may not function properly without them.
13. Changes to This Privacy Policy
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make changes:
We will post the updated policy on this page
We will update the "Last Updated" date
For material changes, we may provide additional notice
We encourage you to review this policy regularly.
We may update this Privacy Policy periodically. When we make changes:
We will post the updated policy on this page
We will update the "Last Updated" date
For material changes, we may provide additional notice
We encourage you to review this policy regularly.
14. Contact Us
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:
Email: hello@evolvoom.io
Address: 1111b South Governors Avenue Ste 34868, Dover, Delaware 19904
For data protection inquiries, please include "Privacy Request" in your subject line.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:
Email: hello@evolvoom.io
Address: 1111b South Governors Avenue Ste 34868, Dover, Delaware 19904
For data protection inquiries, please include "Privacy Request" in your subject line.