Our Terms of Service
Our Terms of Service
Our Terms of Service
Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.
Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.
Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.
Last Updated on August, 08, 2025
Last Updated on August, 08, 2025
Acceptance of Terms
Acceptance of Terms
By accessing or using Evolvoom.io (the "Service"), you ("User" or "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
Company Information:
Evolvoom Inc.
1111b South Governors Avenue Ste 34868
Dover, Delaware 19904
Email: hello@evolvoom.io
By accessing or using Evolvoom.io (the "Service"), you ("User" or "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
Company Information:
Evolvoom Inc.
1111b South Governors Avenue Ste 34868
Dover, Delaware 19904
Email: hello@evolvoom.io
Description of Service
Description of Service
Evolvoom.io (“Evolvoom”) provides a customer retention operating system designed for e-commerce businesses. The Services may include, but are not limited to:
Collection, processing, and analysis of customer data to provide insights into purchasing behavior and retention trends;
Automated lifecycle marketing tools for email, SMS, and related communication channels;
Artificial intelligence–assisted features to support campaign generation, personalization, and optimization;
Integration with Shopify and other supported platforms through application programming interfaces (APIs); and
Workflow tools to facilitate customer engagement and retention management.
Evolvoom reserves the right to modify, enhance, or discontinue any aspect of the Services at its sole discretion, with or without notice, provided such changes do not materially reduce the core functionality of the Services.
Evolvoom.io (“Evolvoom”) provides a customer retention operating system designed for e-commerce businesses. The Services may include, but are not limited to:
Collection, processing, and analysis of customer data to provide insights into purchasing behavior and retention trends;
Automated lifecycle marketing tools for email, SMS, and related communication channels;
Artificial intelligence–assisted features to support campaign generation, personalization, and optimization;
Integration with Shopify and other supported platforms through application programming interfaces (APIs); and
Workflow tools to facilitate customer engagement and retention management.
Evolvoom reserves the right to modify, enhance, or discontinue any aspect of the Services at its sole discretion, with or without notice, provided such changes do not materially reduce the core functionality of the Services.
Account Registration and Security
Account Registration and Security
3.1 Account Creation
You must provide accurate and complete information when creating an account
You are responsible for maintaining the confidentiality of your login credentials
You must notify us immediately of any unauthorized access to your account
3.2 Account Responsibility
You are fully responsible for all activities under your account
One account per organization/business entity
Sharing login credentials outside your organization is prohibited
3.1 Account Creation
You must provide accurate and complete information when creating an account
You are responsible for maintaining the confidentiality of your login credentials
You must notify us immediately of any unauthorized access to your account
3.2 Account Responsibility
You are fully responsible for all activities under your account
One account per organization/business entity
Sharing login credentials outside your organization is prohibited
4. Usage-Based Billing
4. Usage-Based Billing
4.1 Subscription Plans
We offer monthly subscriptions billed in advance:
Starter — $24.99/month → 2,500 credits included each billing cycle
Growth — $124.99/month → 12,500 credits included each billing cycle
Enterprise — Contact sales for custom pricing and higher limits
Subscriptions renew monthly until canceled.
4.1 Subscription Plans
We offer monthly subscriptions billed in advance:
Starter — $24.99/month → 2,500 credits included each billing cycle
Growth — $124.99/month → 12,500 credits included each billing cycle
Enterprise — Contact sales for custom pricing and higher limits
Subscriptions renew monthly until canceled.
4.2 Credits & Metering
1 credit = $0.01
Credits are consumed by platform actions (e.g., SMS segments, emails sent, AI messages) per the metering rules shown in your dashboard.
Unused credits do not carry over unless expressly stated in your account.
4.2 Credits & Metering
1 credit = $0.01
Credits are consumed by platform actions (e.g., SMS segments, emails sent, AI messages) per the metering rules shown in your dashboard.
Unused credits do not carry over unless expressly stated in your account.
4.3 Top-Ups & Overages
You can purchase additional credits in packs of 1,000 / 2,500 / 5,000 at any time.
Top-ups are applied immediately; charges are aggregated and billed at the end of your 30-day cycle to the payment method on file.
You may enable auto top-up to maintain continuity when your balance falls below a threshold.
4.3 Top-Ups & Overages
You can purchase additional credits in packs of 1,000 / 2,500 / 5,000 at any time.
Top-ups are applied immediately; charges are aggregated and billed at the end of your 30-day cycle to the payment method on file.
You may enable auto top-up to maintain continuity when your balance falls below a threshold.
4.4 Billing & Payment Processing
All billing (subscriptions, top-ups, and pass-through usage) is processed by Stripe.
By subscribing, you authorize us to charge your payment method for: (a) the monthly subscription, and (b) any credit top-ups and pass-through usage accrued in the period.
We may attempt to charge prior to third-party costs being incurred to avoid service interruption.
4.4 Billing & Payment Processing
All billing (subscriptions, top-ups, and pass-through usage) is processed by Stripe.
By subscribing, you authorize us to charge your payment method for: (a) the monthly subscription, and (b) any credit top-ups and pass-through usage accrued in the period.
We may attempt to charge prior to third-party costs being incurred to avoid service interruption.
Refund Policy
Refund Policy
5.1 30-Day Refund Window
Subscription fees are refundable within the first 30 days after a charge has occurred
After 30 days, all fees are non-refundable, except where required by law
5.2 Additional Refund Circumstances
Refunds may also be granted in cases of:
Duplicate billing
Proven technical errors that prevent access to the service
5.3 Cancellation
Canceling a subscription stops future billing
Cancellation does not generate a refund for the current billing period unless it falls under the 30-day window
Users may cancel at any time through their billing portal
5.1 30-Day Refund Window
Subscription fees are refundable within the first 30 days after a charge has occurred
After 30 days, all fees are non-refundable, except where required by law
5.2 Additional Refund Circumstances
Refunds may also be granted in cases of:
Duplicate billing
Proven technical errors that prevent access to the service
5.3 Cancellation
Canceling a subscription stops future billing
Cancellation does not generate a refund for the current billing period unless it falls under the 30-day window
Users may cancel at any time through their billing portal
Service Availability and Performance
Service Availability and Performance
6.1 Uptime Target
We strive for 99% uptime but make no guarantee of uninterrupted or error-free service
Scheduled maintenance may cause temporary downtime with advance notice when possible
6.2 Third-Party Dependencies
We are not liable for outages or service disruptions caused by third-party providers, including:
Stripe (payment processing)
Twilio (SMS services)
Shopify (e-commerce platform)
OpenAI (AI services)
LeadConnector (email services)
GoHighLevel (automation platform)
Internet service providers
6.1 Uptime Target
We strive for 99% uptime but make no guarantee of uninterrupted or error-free service
Scheduled maintenance may cause temporary downtime with advance notice when possible
6.2 Third-Party Dependencies
We are not liable for outages or service disruptions caused by third-party providers, including:
Stripe (payment processing)
Twilio (SMS services)
Shopify (e-commerce platform)
OpenAI (AI services)
LeadConnector (email services)
GoHighLevel (automation platform)
Internet service providers
User Responsibilities and Prohibited Conduct
User Responsibilities and Prohibited Conduct
7.1 Acceptable Use
Users agree to use the Service only for lawful purposes and in accordance with these Terms.
7.2 Prohibited Activities
Users agree NOT to:
Use the platform for illegal, harmful, or abusive activities
Interfere with or disrupt the service, servers, or networks
Share login credentials outside their organization or attempt to gain unauthorized access
Reverse engineer, copy, or resell Evolvoom.io without written permission
Spam, harass, or mislead end customers using Evolvoom.io's communication tools
Violate any applicable laws, regulations, or third-party rights
Upload malicious code, viruses, or harmful content
Exceed reasonable usage limits or abuse system resources
Impersonate others or provide false information
7.3 Compliance Responsibility
You are responsible for ensuring your use of the Service complies with:
All applicable laws and regulations
Email marketing laws (CAN-SPAM, GDPR, etc.)
SMS/text messaging regulations
Shopify's Terms of Service and policies
7.1 Acceptable Use
Users agree to use the Service only for lawful purposes and in accordance with these Terms.
7.2 Prohibited Activities
Users agree NOT to:
Use the platform for illegal, harmful, or abusive activities
Interfere with or disrupt the service, servers, or networks
Share login credentials outside their organization or attempt to gain unauthorized access
Reverse engineer, copy, or resell Evolvoom.io without written permission
Spam, harass, or mislead end customers using Evolvoom.io's communication tools
Violate any applicable laws, regulations, or third-party rights
Upload malicious code, viruses, or harmful content
Exceed reasonable usage limits or abuse system resources
Impersonate others or provide false information
7.3 Compliance Responsibility
You are responsible for ensuring your use of the Service complies with:
All applicable laws and regulations
Email marketing laws (CAN-SPAM, GDPR, etc.)
SMS/text messaging regulations
Shopify's Terms of Service and policies
Intellectual Property Rights
Intellectual Property Rights
8.1 Evolvoom.io Property
The Service, including all software, content, and technology, is owned by Evolvoom.io
These Terms grant you a limited, non-exclusive, non-transferable license to use the Service
You may not copy, modify, distribute, or create derivative works of our Service
8.2 Your Data
You retain ownership of your business data and customer information
You grant us the right to process your data solely to provide the Service
We do not claim ownership of your content or customer data
8.1 Evolvoom.io Property
The Service, including all software, content, and technology, is owned by Evolvoom.io
These Terms grant you a limited, non-exclusive, non-transferable license to use the Service
You may not copy, modify, distribute, or create derivative works of our Service
8.2 Your Data
You retain ownership of your business data and customer information
You grant us the right to process your data solely to provide the Service
We do not claim ownership of your content or customer data
Privacy and Data Protection
Privacy and Data Protection
Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.
Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.
Account Termination
Account Termination
10.1 Termination by User
You may terminate your account at any time through your billing portal
Termination stops future billing but does not refund current billing period fees
You remain responsible for all charges incurred before termination
10.2 Termination by Evolvoom.io
We reserve the right to suspend or terminate accounts immediately if:
Payment fails or is not resolved within the stated grace period
A user violates these Terms, applicable laws, or harms the service/network
There is evidence of fraud, abuse, or use beyond intended limits
We decide to discontinue the service, with prior notice where possible
10.3 Effect of Termination
Upon termination:
Your access to the Service will cease immediately
Your data may be deleted in accordance with our Privacy Policy
You remain liable for all charges incurred before termination
Provisions that should survive termination will remain in effect
10.1 Termination by User
You may terminate your account at any time through your billing portal
Termination stops future billing but does not refund current billing period fees
You remain responsible for all charges incurred before termination
10.2 Termination by Evolvoom.io
We reserve the right to suspend or terminate accounts immediately if:
Payment fails or is not resolved within the stated grace period
A user violates these Terms, applicable laws, or harms the service/network
There is evidence of fraud, abuse, or use beyond intended limits
We decide to discontinue the service, with prior notice where possible
10.3 Effect of Termination
Upon termination:
Your access to the Service will cease immediately
Your data may be deleted in accordance with our Privacy Policy
You remain liable for all charges incurred before termination
Provisions that should survive termination will remain in effect
Limitation of Liability
Limitation of Liability
11.1 Service Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11.2 Liability Limits
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Our total liability is limited to the fees you paid in the last 12 months
We are not liable for indirect, incidental, special, consequential, or punitive damages
We are not liable for loss of profits, data, or business opportunities
We are not liable for third-party service outages or failures
11.3 Force Majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.
11.1 Service Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11.2 Liability Limits
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Our total liability is limited to the fees you paid in the last 12 months
We are not liable for indirect, incidental, special, consequential, or punitive damages
We are not liable for loss of profits, data, or business opportunities
We are not liable for third-party service outages or failures
11.3 Force Majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.
Indemnification
Indemnification
You agree to indemnify, defend, and hold harmless Evolvoom.io and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
Your use of the Service
Your violation of these Terms
Your violation of any applicable laws or regulations
Your customer communications sent through our Service
You agree to indemnify, defend, and hold harmless Evolvoom.io and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
Your use of the Service
Your violation of these Terms
Your violation of any applicable laws or regulations
Your customer communications sent through our Service
13. Dispute Resolution and Governing Law
13. Dispute Resolution and Governing Law
13.1 Binding Arbitration
Any disputes arising out of or relating to these Terms or the use of Evolvoom.io will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA).
13.2 Arbitration Terms
Arbitration will take place in Delaware
The decision of the arbitrator will be final and enforceable in court
Users waive the right to bring or participate in class actions or jury trials
Each party will bear their own costs and attorney fees unless otherwise awarded
13.3 Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
13.4 Exceptions to Arbitration
Either party may seek injunctive relief in court to protect intellectual property rights or prevent irreparable harm.
13.1 Binding Arbitration
Any disputes arising out of or relating to these Terms or the use of Evolvoom.io will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA).
13.2 Arbitration Terms
Arbitration will take place in Delaware
The decision of the arbitrator will be final and enforceable in court
Users waive the right to bring or participate in class actions or jury trials
Each party will bear their own costs and attorney fees unless otherwise awarded
13.3 Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
13.4 Exceptions to Arbitration
Either party may seek injunctive relief in court to protect intellectual property rights or prevent irreparable harm.
14. Contact Us
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:
Email: hello@evolvoom.io
Address: 1111b South Governors Avenue Ste 34868, Dover, Delaware 19904
For data protection inquiries, please include "Privacy Request" in your subject line.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:
Email: hello@evolvoom.io
Address: 1111b South Governors Avenue Ste 34868, Dover, Delaware 19904
For data protection inquiries, please include "Privacy Request" in your subject line.
15. General Provisions
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Evolvoom.io regarding the Service.
15.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
15.3 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
15.4 Assignment
You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms without restriction.
15.5 Survival
Provisions that by their nature should survive termination will survive, including payment obligations, liability limitations, indemnification, and dispute resolution.
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Evolvoom.io regarding the Service.
15.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
15.3 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
15.4 Assignment
You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms without restriction.
15.5 Survival
Provisions that by their nature should survive termination will survive, including payment obligations, liability limitations, indemnification, and dispute resolution.
16. Contact Information
16. Contact Information
For questions about these Terms of Service:
Email: hello@evolvoom.io
Address: 1111b South Governors Avenue Ste 34868, Dover, Delaware 19904
For legal matters, please include "Legal - Terms of Service" in your subject line.
For questions about these Terms of Service:
Email: hello@evolvoom.io
Address: 1111b South Governors Avenue Ste 34868, Dover, Delaware 19904
For legal matters, please include "Legal - Terms of Service" in your subject line.
Important Notice:
Important Notice:
These Terms of Service are legally binding. Please read them carefully. If you do not understand any provision, consult with legal counsel before using the Service.
These Terms of Service are legally binding. Please read them carefully. If you do not understand any provision, consult with legal counsel before using the Service.